Designed for

Organizations using Axon technology, at any stage, including development and operations. Starting with Axon often means starting with new architectural concepts which can be daunting. From an operations point of view event-sourced persistence is quite different from traditional approaches.

In every support edition, you will receive training and consulting services (onsite when possible or remote) as well as Axon Access (access to developers, prioritizing bug fixes, enhancements and influencing product roadmaps).
You will also receive Design & Development Support (a dedicated Slack channel for questions), the Axon Data protection module (formally known as GDPR module) and Axon Framework Production Support and depending on the Edition you choose, many more options. The Axon Server Production License and Maintenance depends on the number of (pre-)production nodes you require.

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Why to engage?

Support Editions

Platinum Support

A dedicated team of our engineers will ensure you get the support you require to design, build and operate your Axon based applications, completely tailored to your needs. It includes coaching of your development teams on implementing Domain Driven Design (DDD), Command Query Response Segregation (CQRS) and Event Sourcing while using the Axon Framework. It also covers the use of AxonServer and a variety of subjects with respect to Dev-Ops and CI/CD. Only at the Platinum Edition, you will receive a dedicated technical account manager (TAM), 2 weeks onsite, 40 hours of stand-up calls on top of what the Gold Edition offers.

    Gold Support

    "With AxonIQ Gold Support we got direct access to the people behind the Axon Framework. They coached us while using the Axon Framework. By being in touch with them on a daily basis we made sure that we implemented Axon Framework perfectly. Also they implemented a number of our specific requests into the Framework “

    Michael Kazarian, Architect, PromonTech (USA)

    A dedicated team of our engineers will ensure you get the support you require to design, build and operate your Axon based applications, completely tailored to your needs. It includes coaching of your development teams on implementing Domain Driven Design (DDD), Command Query Response Segregation (CQRS) and Event Sourcing while using the Axon Framework. It also covers the use of AxonServer and a variety of subjects with respect to Dev-Ops and CI/CD. In the Platinum and Gold Edition, you will get 24/7 support calls for S1 & S2 production issues.

    • Dedicated support crew
    • Emergency patches
    • Daily contact
    • Super close contact with the core development teams
    • Influence the product roadmap

    Silver Support

    "With AxonIQ Support, we got direct access to the engineers behind Axon Framework.“

    Yuka Tozawa, Project manager, Toyota Motor Europe

    This support package is based on periodic meetings and ad hoc requests from your development team(s). Through the use of video conferencing and Slack you can be assured of quick responses to any of your questions. Of course all questions about Domain Driven Design (DDD), Command Query Response Segregation (CQRS) Even Sourcing and all AxonIQ products are covered. This support level is also suitable to discuss more complex architectural design decisions. In the Silver Edition, you will get support during 9:00 - 22:00 CET work days. If you require more, please look at the Gold- and Platinum Editions.

    • Sub one day response time
    • One-on-one contact thru Slack
    • Emergency patches
    • Architectural reviews by our engineers
    • Ad-hoc video calls

    Bronze Support

    This support package gives you the opportunity to ask your specific questions directly to the AxonIQ development team and receive your answers directly within agreed service levels. Of course all questions about Domain Driven Design (DDD), Command Query Response Segregation (CQRS) Even Sourcing and all AxonIQ products are covered. In the Bronze Edition, you will not get Axon Server Production License and Maintenance support, only pre-production Axon framework support. If you require additional support, please look at the Silver-, Gold- and Platinum Editions.

    • Business hours, one day response
    • Private email channel

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